Store Manager

Experience: Minimum 3 to 5 years of experience as OUTLET MANAGER in LEADING CAFÉ / QSR.

•      To achieve Budgeted Sales target achievement.

•      To lead the team on each shift and ensure the company service standards are upheld.

•      Explain how various menu items are prepared, describing ingredients and cooking methods.

•      Present menus to customers and answer questions about dishes and make recommendations.

•      Check customers are enjoying their meals and take action to correct any problems.

•      Work closely with other team members to ensure excellent service is provided to all customers.

•      Maintain SOP Standard.

•      Responsible for overall improving of the customer service

•      Managing, Motivating & mentoring the Team.

•      Reducing Billing Errors & Shrinkage Control.

•      Completion of all projects highlighted by Management Team

•      Ensuring Team Learnings and Development programs.

•      Plan and Implement outlet level Promotions.

•      Conducting cleanliness audit for floor, washrooms, shelves, fixtures & products.

•      Bringing in improvements in Customer Service by tracking and resolving Customer Grievances.

•      Take directions and guidance from area managers.

•      Stock service areas with supplies such as tea’s, food, tableware, and linens.

•      Check equipment to ensure that it meets health and safety regulations and perform maintenance or cleaning, as necessary.

•      Check the quality of raw materials to ensure that standards and specifications are met.

•      Prepare or maintain inventory or production records.

Interested candidates please send your CV to hr@fillicafe.com