Store Manager

Experience: Minimum 3 to 5 years of experience as OUTLET MANAGER in LEADING CAFÉ / QSR.

• To achieve Budgeted Sales target achievement.
• To lead the team on each shift and ensure the company service standards are upheld.
• Explain how various menu items are prepared, describing ingredients and cooking methods.
• Present menus to customers and answer questions about dishes and make recommendations.
• Check customers are enjoying their meals and take action to correct any problems.
• Work closely with other team members to ensure excellent service is provided to all customers.
• Maintain SOP Standard.
• Responsible for overall improving of the customer service
• Managing, Motivating & mentoring the Team.
• Reducing Billing Errors & Shrinkage Control.
• Completion of all projects highlighted by Management Team
• Ensuring Team Learnings and Development programs.
• Plan and Implement outlet level Promotions.
• Conducting cleanliness audit for floor, washrooms, shelves, fixtures & products.
• Bringing in improvements in Customer Service by tracking and resolving Customer Grievances.
• Take directions and guidance from area managers.
• Stock service areas with supplies such as tea’s, food, tableware, and linens.
• Check equipment to ensure that it meets health and safety regulations and perform maintenance or cleaning, as necessary.
• Check the quality of raw materials to ensure that standards and specifications are met.
• Prepare or maintain inventory or production records.

Interested candidates please send your CV to hr@fillicafe.com